Privacy Policy

1. Introduction

Sinar Wawasan ("we", "us", "our") is committed to protecting the personal data of everyone who interacts with our website and enrols in our educational programmes. This Policy explains what data we collect, why we collect it, how we use it, and what rights you hold under Malaysia's Personal Data Protection Act 2010 (PDPA).

If you have questions about this Policy, you may contact us at [email protected].

2. Data We Collect

We collect personal data in the following ways:

• Enquiry and contact forms: name, email address, phone number, and any message you include.
• Programme enrolment: full name, email address, billing address, payment reference, and course selections.
• Advisory sessions: financial information you share voluntarily during one-to-one sessions with our licensed advisors. This information is treated as strictly confidential.
• Website usage: browsing behaviour, pages visited, device type, browser, and IP address — collected via cookies and analytics tools where you have consented.

3. Legal Basis for Processing

We process your personal data on the following grounds:

• Contract performance: to manage your enrolment, deliver programme materials, and provide advisory sessions.
• Legitimate interest: to maintain the security and performance of our website and services.
• Consent: for analytics cookies and any marketing communications. You may withdraw consent at any time.
• Legal obligation: where Malaysian law requires us to retain certain records.

4. How We Use Your Data

• Responding to enquiries and processing enrolments
• Delivering programme content, workbooks, and printed materials to your address
• Scheduling and conducting one-to-one advisory sessions
• Sending programme-related updates and administrative communications
• Improving the content and delivery of our programmes
• Complying with applicable Malaysian laws and regulatory requirements

We do not sell your personal data to third parties. We do not use your data for profiling or automated decision-making.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this Policy:

• Enquiry records: up to 12 months from the date of last contact
• Enrolment and payment records: 7 years, as required under Malaysian tax and company law
• Advisory session notes: retained for the duration of your programme and 24 months thereafter
• Website analytics data: up to 26 months

6. Data Security

We use industry-standard measures to protect your personal data, including:

• HTTPS encryption for all website and form data in transit
• Access controls limiting who within Sinar Wawasan can view personal data
• Regular reviews of our data handling procedures

In the event of a data breach that affects your rights and freedoms, we will notify you and the relevant Malaysian authority in accordance with applicable law.

7. Cookies

We use cookies to improve your experience on our website. You can manage your cookie preferences at any time via our Cookie Policy page.

8. Third-Party Services

We may use third-party services for the following functions:

• Website analytics (e.g. Google Analytics) — used only with your consent
• Payment processing — your payment details are handled directly by our payment provider and are not stored by Sinar Wawasan
• Postal delivery — your name and address are shared with a courier service solely to deliver printed materials

All third parties we work with are required to handle your data in accordance with applicable data protection laws.

9. Your Rights Under the PDPA

Under Malaysia's Personal Data Protection Act 2010, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Withdraw consent to processing (where consent is the legal basis)
• Request that we cease processing your data for direct marketing
• Lodge a complaint with the Personal Data Protection Commissioner of Malaysia

To exercise any of these rights, please contact us at [email protected]. We will respond within 21 days.

10. Children's Privacy

Our programmes are designed for adults aged 40 and above. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has submitted data to us, please contact us promptly and we will delete it.

11. External Links

Our website may contain links to external sites such as regulatory bodies or professional organisations. We are not responsible for the privacy practices of those sites. We recommend reviewing their policies independently.

12. Policy Updates

We may update this Policy from time to time to reflect changes in our practices or applicable law. The "Last Updated" date at the top of this page will reflect any changes. Continued use of our services after an update constitutes acceptance of the revised Policy.

13. Contact Us

For any privacy-related questions or requests:

• Email: [email protected]
• Post: Sinar Wawasan, Jalan Tun Razak 28, 50400 Kuala Lumpur, Malaysia
• Phone: +60 3-2184 6379 (Monday–Friday, 9am–6pm)